Roles & Responsibilities:

• Provide professional standard service to customer via Contact Center channel (phone, live chat, email, customer voice…)

• Provide accurate information related the bank product and service

• Make outbound/survey call to customer

• Identify and escalate priority issue to correct department

• Record and generate daily report for management

• Other tasks assigned by management.

Minimum Requirement:

• Bachelor’s degree or equivalence qualification

• Past working experience in a Commercial bank, MFI or Financial Institute is an advantage

• Good command in spoken and written English is required, Korean Language is a plus

• Computer skills in Ms Word, Excel, PowerPoint, etc.

• A customer oriented, cheerful personality and enjoy working as a team

• Working day: 5 days per week (Saturday & Sunday is mandatory)

• Day off: 2 day off per week between Monday – Friday (Assigned by Management)

How to Apply:

Interested candidates shall submit only CV with recent photograph (4X6 cm) and cover letter to address, Building Nº 79, Kampuchea Krom, Sangkat Monorom, Khan 7 Makara, Phnom Penh, or email to sbc_hr@shinhan.com Tel: (+855) 16 900 870/70 996 798 (Hard paper is preferable).