Roles & Responsibilities:

• Lead contact center staff under assigned shift

• Provide professional standard service to customer via Contact Center channel (phone, live chat, email, customer voice…)

• Provide accurate information related the bank product and service

• Lead and make outbound/campaign/survey call to customer

• Identify and escalate priority issue/complaint to correct department

• Record and generate daily/monthly/yearly report for management

• Other tasks assigned by management.
  

Minimum Requirement:

• Bachelor’s degree or equivalence qualification

• Demonstrate working experience in leading a small to medium team of contact center/customer service within banking or financial institute sector

• Good command in spoken and written English is required, Korean Language is a plus

• Proficient in Ms Word, Excel, PowerPoint, etc.

• A customer oriented, cheerful personality and enjoy working as a team

• Working day: 5 days per week (Saturday & Sunday is mandatory), plus public holidays

• Day off: 2 days off per week between Monday – Friday (Assigned by Management)
  

How to Apply:

Interested candidates shall submit only CV with recent photograph (4X6 cm) and cover letter to address, Building Nº 79, Kampuchea Krom, Sangkat Monorom, Khan 7 Makara, Phnom Penh, or email to sbc_hr@shinhan.com Tel: (+855) 16 900 870/70 996 798 (Hard paper is preferable).