Contact Center
Hiring number: 1
Job Grade: Senior Officer
Location: Phnom Penh / Head Office
Closing date: 30-04-2022
Filling your information
Gender
Hiring number: 1
Job Grade: Senior Officer
Location: Phnom Penh / Head Office
Closing date: 30-04-2022
Roles & Responsibilities:
Lead contact center staff under assigned shift
Provide professional standard service to customer via Contact Center channel (phone, live chat, email, customer voice…)
Provide accurate information related the bank product and service
Lead and make outbound/campaign/survey call to customer
Identify and escalate priority issue/complaint to correct department
Record and generate daily/monthly/yearly report for management
Minimum Requirement:
Bachelor’s degree or equivalence qualification
Demonstrate working experience in leading a small to medium team of contact center/customer service within banking or financial institute sector
Good command in spoken and written English is required, Korean Language is a plus
Proficient in Ms Word, Excel, PowerPoint, etc.
A customer oriented, cheerful personality and enjoy working as a team
Working day: 5 days per week (Saturday & Sunday is mandatory), plus public holidays
How to Apply:
Interested candidates shall submit only CV with recent photograph (4X6 cm) and cover letter to address, Building Nº 79, Kampuchea Krom, Sangkat Monorom, Khan 7 Makara, Phnom Penh, or email to sbc_hr@shinhan.com Tel: (+855) 16 900 870/70 996 798 (Hard paper is preferable).
Hiring number: 1
Job Grade: Senior Officer
Location: Phnom Penh / Head Office
Closing date: 30-04-2022
